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Free shipping on domestic U.S. orders over $75!

 

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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS 

Art reproductions are produced by Graphic Dimensions in High Point, NC.  Frame orders are produced and shipped in 2-3 business days, and typically arrive in 4-5 business days.  Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days.  Next day and 2-day express shipping are available. However, please note that these options will not effect processing time.  You can upgrade to priority production for $9.50, creating the expedited production of your order.    For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.  You will receive a tracking number as soon as your order has been shipped.

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day 

FOR ORIGINALS & LIMITED EDITIONS. 

 Artwork will ship within 5-7 business days, via UPS ground, or via a freight company for crated works.  In that case, we will establish a delivery time when someone can be available to receive the work.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges will apply.  Items will be shipped USPS Priority International, or FedEx International per request. International orders typically arrive within 7-10 business days.

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What is your Policy on Returns/Exchanges/Refunds?  

All sales are final, but if your print or original arrives damaged, please keep all packaging materials and contact Bonnie either by email ([email protected]) or at 404-290-3389.  We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. 

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact [email protected] as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email [email protected]

WHO TO CONTACT? 

You can reach out at any time by email at [email protected] 


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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram:  [email protected]

Facebook:[email protected] 


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All materials used to create my artwork and prints are considered to be archival. This means the materials are durable to the standards of permanent art. My personal goal is for my work to last up to 100 years. There are some steps you can take to protect your artwork, so i will provide you with more information when you purchase a painting from me.

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